Your team has a voice.
Start listening.
HEARD! is the first proprietary predictive workforce intelligence engine built exclusively for hospitality. We turn the operational data you already have into clear, actionable insight, stopping burnout before it becomes a resignation.
Built by hospitality operators · Independent and anonymised
Nobody resigns over a single bad shift.
People leave when the pressure of the job outlasts the support around it, and nobody sees it building. By the time a notice is handed in, the cost has already started to run — and the schedule that emptied the seat is still standing.
HEARD! moves the conversation earlier: to the day, the shift and the week where the pressure was already visible in the data you collect. We don't tell you who will quit. We show you where working conditions are creating burnout, so you can go and look before anyone has to leave.
- Replacement hiring
A seat opens with no notice, no handover and no shortlist already in place.
- Onboarding and training
Every new starter is trained from zero while the schedule around them stays full.
- The gap in service
The weeks between a notice and a full team are the weeks your guests feel.
- The load left behind
Whoever remains absorbs the shortfall — and the pressure that emptied the seat is now sitting on them.
The BurnoutRate™ Algorithm.
Our science. Your advantage.
A proprietary scoring engine we built from the floor up, fusing 35 weighted categories and over 200 data points into a clear picture of where burnout is building across your operation, why, and what it's costing you. Nobody ever sees an individual score, and nothing about a named person is ever reported back — only anonymised, aggregated insight.
What was once a gut feeling is now measurable, defensible, and ownable, and only HEARD! has it.
Where exhaustion is building, by team, site and shift pattern.
The team conditions and support patterns associated with stronger retention.
Schedule density, rest between shifts and the friction points that wear people down.
Where management support, communication and consistency need independent scrutiny.
Three steps. One independent view of your workforce.
Ingest & Score
Your existing schedule, shift, POS and departure records become an anonymised operational baseline. BurnoutRate™ evaluates over 200 data points across 35 weighted categories, compares the highest- and lowest-pressure service periods, calculates staff retention and traces how early team-level signals appeared before historical departures — wherever the evidence supports it.
On-Site Workplace Audit
The findings direct an independent auditor to the service periods that warrant investigation. Structured observation, confidential interviews and staff surveys test the patterns against the reality of the workplace: workload, management support, training and working conditions. Leadership receives aggregated findings, never named accounts or individual scores.
Insights & Roadmap
A category-by-category report connects the data with the audit evidence, separating warning signals from substantiated findings. It prioritises practical changes to scheduling, leadership, training and working conditions, with agreed owners, review points and measures of progress — from table-turn pressure and opening hours to recovery time and work–life balance.
The audit finds the problem. The app keeps listening.
The HEARD! app brings scheduling data and staff voice into one place, so the insight from your audit doesn't stop when we leave.
Staff voice
Employees can raise issues safely, with reports routed so no one has to go through the person they're reporting.
Background monitoring
BurnoutRate™ keeps watching patterns over time. Nobody ever sees an individual score. When someone needs support, a check-in is triggered.
Accountable check-ins
Employees choose who they speak to. If check-ins are declined, they escalate to a neutral person, never a disciplinary route. Every check-in is confirmed in person and rated by the employee.
In development. Free for founding validation partners.
I was the chef. I lived this.
I spent a decade on the line. I burned out. I watched the people I respected most burn out next to me. And I lost friends in this industry to suicide.
Every single time, the warning signs were there — in the schedule, in the shift patterns, in the silences. Nobody was reading them, because nobody had built the tool to. Hospitality runs on intuition, and intuition fails quietly. By the time someone walks, you're not just losing a person. You're losing months of training, team chemistry, and — too often — someone who needed help long before they needed a new job.
I built HEARD! so no operator has to find out the hard way again. The BurnoutRate™ algorithm is everything I wish I'd had as a chef, as a manager, and as a friend — turned into a system that listens before it's too late.
Become a founding validation partner.
We're selecting a small number of multi-property hospitality operators for paid, fixed scope validation studies. You get an independent, anonymised diagnosis of your workforce, and help shape HEARD! as it's built.
- Paid, fixed scope study with a clear deliverable
- Historic data ingestion, BurnoutRate™ scoring and pattern analysis
- On-site workplace audit: observation, confidential interviews and staff surveys
- Actionable insights and a roadmap for improvement
- Founding partner pricing, locked in
- Early access to the HEARD! wellbeing app, free for founding partners (in development)